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It Support For BusinessPreparing for your success trusted source in IT services
We are group of professional who is passionately in love with technologies and believe that Information Technology (IT) makes business better. With more than 6 years of experience in creation and deployment of business solutions protecting systems, networks and information assets for various companies and organizations. EverHigher design, integrate and manage entire IT infrastructure for you in order to improve your business productivity, continuity and face toward the tough business challenges. We want to be your partner which someone can trust and rely on and adding best value to help you to get rid of your worry about [IT] and focus on your core business. You grow, we grow!
We are group of professional who is passionately in love with technologies and believe that Information Technology (IT) makes business better. With more than 6 years of experience in creation and deployment of business solutions protecting systems, networks and information assets for various companies and organizations. EverHigher design, integrate and manage entire IT infrastructure for you in order to improve your business productivity, continuity and face toward the tough business challenges. We want to be your partner which someone can trust and rely on and adding best value to help you to get rid of your worry about [IT] and focus on your core business. You grow, we grow!
Our Core Beliefs and Value:
- Being Passionately In Love With Technologies & Believe IT Make Business Better
- Deliver Business Value Through Innovation & Suitable Solutions To Tough Business Challenges
Our Guiding Principles:
- To Be Proactive In Learning And Exploring New Technologies & Tools In The Pursue Of Seeking Even Better Solutions For Various Problem
- To Deliver The Best IT Support Services At An Economical Prices
- Prioritize, Advice, Plan And Execute IT Support Plans For Customers
- “Always Go Through An Extra Mile For My Customers”. Always Exceeding Customer’s Expectations And Needs
Our Team
Each and every one of our employees creates every foundations of EverHigher success! We are team of self-starters with diverse experience and skill sets to produce not just an effective workforce, but a well-rounded, talented and complementary team.
We are a team of:
- Smart young company with lots of flair
- Likeable, open, and cosmopolitan
- Excellent team play across all departments
- Open and honest, fair working environment with horizontal hierarchies
Why EverHigher?
Managing technology always comes last on the to-do list for many companies and choosing the right IT support company to support may seem quite daunting as well. It was because it can be very difficult to identify the resources and in-house knowledge required to provide a consistently high standard of support and customer service. While finding the right IT expert can not only save money over the long run but also make the difference between merely surviving an emergency and powering ahead for growth.
Why Choose EverHigher?
We are committed to delivering a first-class service to all clients and can either act as their fully outsourced IT department or provide a complementary service to support their existing internal IT resources.
We Guarantee
- We are confident our Value
- We are honest
- We provide transparency
- We offer value for money
- Deliver high quality services and emphasis on quality control
We are pro-active and accountable
We understand the importance of our role as your full – time support IT partner! EverHigher IT Department utilises the latest network monitoring technologies and acknowledges our responsibilities to go beyond to provide high customer services standard and ensure your company IT be well taken care of.
We build long-term relationships
EverHigher IT Department understand deliver the consistently high level of service to our clients is the only key to achieve our long-term partnership. We are YOUR IT department.
OUR IT Department is YOUR IT Department!
Careers
We understand people creates every foundations of EverHigher success! Finding the right people to be part of our dynamic team is helping us to meet their needs and achieve their career goals. We value people!
Be part of our Dynamic team & we grow together!
IT Operations Specialist
We are looking for a customer service-oriented Help Desk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered the firm’s subject matter expert and will solve complex technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.
Duties & Responsibilities:
- Provide excellent client service while troubleshooting client issues via phone, remote tools and e-mail on various OS platform such as Window, linux and Mac OS
- Follow up with users, provide feedback and see problems through to resolution
- Utilize excellent customer service skills and exceed customers’ expectations
- Performs minor repairs to hardware, software, or peripheral equipment according to company standards.
- Ensure proper recording, documentation and closure
- Recommend procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services
- Maintains account and inventory records.
Requirements
- 1-2 years of experience in providing End-User Support Experience
- Strong hands-on PC environment troubleshooting skills
- Customer service orientation with Strong client-facing and communication skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook & PowerPoint)
- Advanced troubleshooting and multi-tasking skills
- Advanced troubleshooting and multi-tasking skills
- Self-starter, Pleasant, professional, and courteous personality
- Professional Certificate/NITEC, Diploma in Computer or IT related equivalent certification is desirable
If you think outside the box, have creative ways in which to solve problems and like to make people’s lives easier then apply now! Join us and we need you!
Get In Touch
Don't hesitate to contact us
mon-fri 09:00am - 06:00pm
sat 9:00am - 1pm
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